Policies of Keystone
At Keystone we strive to set high expectations for ourselves and the products we choose to sell. Below is information about our policies including returns. Please feel free to contact us should you have further questions. We appreciate your business and want to always keep it!
Accepted Payment Methods
The following payment options will be available to you in your shopping cart:
Purchase Orders - Click Here for details
Credit Card - Visa, MasterCard, American Express, and Discover
Shipping Costs and Methods
All of our products ship free of charge to your location provided it is within the continental United States. For locations outside the Continental US or only accessible by boat or ferry, please contact us for a quote. Each product page describes exactly how the product will ship and any fees associated with special delivery methods. Inside and/or White Glove deliveries can have additional fees if one or more of these situations arise: more than 3 stairs, grass or uneven surfaces or steep slopes that must be traversed, delivery to Union buildings, or after hours deliveries (before 8am, after 5pm, or weekends).
Return Policy, 60-Day Guarantee
All items can be returned within 60 days for a refund. They must be in their original packaging and be in new condition (no signs of use). All returns must have a return authorization number, which can be obtained by contacting us. The purchaser is responsible for all shipping costs involved in returning the items as well as any outbound freight we incurred shipping it. Inside delivery or installation fees cannot be refunded. Most items do not have a restocking fee. Larger items that ship directly from the manufacturers can have restocking fees, so please check with us before ordering if there is a possibility of needing to return the item. NOTE: Special order safes and file cabinets cannot be returned.
Returns: A Friendly Caution
Please carefully measure the location for your item. A common reason for returns is that "it won't fit" or "it is too large." Many of our safes and filing cabinets are quite heavy, and that means they are very expensive to return because the freight expense is exorbitant. We do everything we can to keep the return costs down, but we cannot help with the freight charges.
Should you need to cancel an order, please contact us. As long as the order has not shipped we can cancel it with no fees. However, if your order has shipped you will be required to pay any freight charges involved in shipping and returning the item. All cancellations are subject to our "Return Policy" above.
The colors on our web site are for representation only. If exact color is needed, please ask for a sample.